How to activate Shipdesk Application in Zencommerce Print

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Kindly follow below steps to create shipment using Shipdesk application:

1. From the left menu, click on Extra and Integrations > Applications.


2. Locate the application ‘ShipDesk - integration with courier service’ and click on the Install button.


3. Refer to the operation/permissions of the applications and click on the Install button.


4. Successful installation would be notified to you by a success message - ‘Application has been installed in your shop!


5. Once the app is installed, you get to access it’s settings under group ‘My Applications’. Hence kindly click on ‘My Applications’ tab from the left menu to configure its settings.


6. Next, click on the installed application and you would get a ‘Shipdesk settings’ tab to configure this app.


7. After clicking on the ‘Shipdesk settings’ button, wait for the application to respond with the required fields to input. Update the details and Click on the Save button.


8. The next step is to set the auto triggers of order statuses upon creating the Shipments. Kindly go to Settings > Order Processing > Orders and Cart.


9. Scroll down to the header Shipments, and set the below options and save it:

Change order status after creating shipment to Ready to Send
Change order status after shipping the order to Shipment sent


10. The next step is to set the order statuses to send the tracking information to the customers based on the created Shipment. Kindly click here for the basic templates and to activate the triggers for the order statuses.


11. To Create the Shipments, Kindly go to Operate the Store > Orders


12. Edit the required order to be processed by clicking on the Customer name.


13. In the order preview, on the top right-hand corner, click on Applications tab and from the dropdown, select option ‘Send by Shipdesk’.


14. In the first step, choose the required operation and click on the button ‘Create Shipment’:
A. Toggle option COD Shipment to Yes, if the customer has opted for COD shipment.
B. Set the Pick up date, if incase the calendar is not working for you then please use format DD-MM-YYYY.


15. It would take some time to fetch the available services. Select the required service and click on the button ‘Generate Airway bill and Ship Label

16. On the third page, kindly click on the button ‘Create Parcel’ and the Shipment will be created. After which you can download the label by clicking on the Shiplabel button.


17. Close the pop-up window and on the same order preview page, check the order status which would have automatically updated as ‘Ready to Send’.

18. Next scroll down to the header Shipping details and click on the dropdown arrow to review the details.

19. When the delivery person picks up the parcel, kindly go to the same order and scroll down to the bottom of the page and in the actions column, click on the gear icon, select option Send.

20. Next just reload the page and you would notice the Order status must have automatically updated from Ready to send to Shipment sent which would trigger an email to the customer with the tracking details.

 

Note: Whenever you are processing the order using Shipdesk, kindly follow from step no. 12 to 20.

 


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